Working with Confidence | Confidence IT


Hey there! Let me give you the lowdown on what it’s like to work with Confidence IT Ltd.

Trust me, we’re not your run-of-the-mill IT company. When we say we’ve got your back, we mean it!

We take the time to understand your business inside out. Your needs, your goals, your quirks – we’ve got it covered. We become part of your team, more like a tech-savvy friend than just a service provider.

Who do we work with | Confidence IT


Is there such a thing as the perfect customer?

Our ideal customer would be a small to medium-sized business that uses Microsoft 365 for email and document storage and is looking for a support team to manage its IT and guide them through best cyber security practices and how to use their IT tools.

If you still have on-premise servers, that’s ok! We can manage those too.


First things first, we schedule a good ol’ meet and greet.

We want to get to know you and your business inside out. We’ll dive deep into your IT needs, pain points, and goals. No boring stuffy meetings here, just a casual chat to make sure we’re a perfect match.

Pumped Up | Confidence IT

the setup process

Once we’re all pumped up to work together, we jump into the setup process.

We’ll gather all the necessary information and credentials to access your systems. Don’t worry; we take data security super seriously. We’ll guide you through the process, ensuring everything is locked down tight.

We perform a thorough assessment to identify any hidden gremlins or vulnerabilities. We’ll dig deep into your infrastructure, network, and applications to ensure we’ve got the lay of the land. This way, we’ll know exactly what we’re dealing with and how to optimise it for maximum awesomeness.

Tools & Processes

We implement our solutions and configure everything to fit your unique needs. This is where we’ll enrol your devices into our remote management and monitoring platform and protect them with antivirus.

We want to make sure you and your team are fully equipped to handle any IT challenges that come your way. We’ll provide a neat, how-to-use IT support manual, ensuring everyone is up to speed and knows what to do should they need us.

Work our Magic | Confidence IT
Cherry on the cake | Confidence IT

Ongoing Support

And here’s the cherry on top.

We’re not going to abandon you once the onboarding process is complete. Nope, we’re in this for the long haul. Our friendly support team is just a phone call or email away, ready to tackle any issues or answer any questions you have. We’ve got your back when you need it.

That’s how we roll when it comes to onboarding new clients. It’s all about getting to know you, setting things up like pros, and ensuring you have the knowledge and support to conquer the IT world.


We genuinely care about your business and your success.

We’re not just here to fix things and disappear. Oh no, we’re in it for the long haul. We become your partners in crime, your allies on the IT battlefield. We work hand in hand with you to develop a custom IT strategy that aligns perfectly with your business goals. We’re not here to push our agenda but to help you shine.

We’re all about being proactive.

We don’t wait for things to fail and then scramble to fix them. No way! We’re like IT detectives, always on the lookout for potential issues. We squash those bugs before they can wreak havoc on your business. So you can focus on what you do best while we handle the nerdy stuff. Talk about peace of mind, right?

We’re all about going above and beyond, giving you the best support and solutions. We’re the secret sauce that takes your business to the next level. So buckle up and get ready to rock the IT world with us by your side!

Set Apart From The Crowd | Confidence IT
5 Star Review

“After 10+ years of being with confidence IT we have a great working relationship and they know our needs and requirements. Friendly and very helpful.”

Sam Secker

5 Star Review

Please note we cannot respond to support requests using this form. If you have a support query, please log a ticket with the helpdesk or call the support team on 01908 237007.

Not sure where to start?

Book your Free, no obligation consultation now. Remote or in-person consultations to discuss your IT requirements.

Confidence IT | IT Support Milton Keynes

What our clients’ say