Hey there! Let me give you the lowdown on what it’s like to work with Confidence IT Ltd.

Trust me, we’re not your run-of-the-mill IT company. When we say we’ve got your back, we mean it!

We take the time to understand your business inside out. Your needs, your goals, your quirks – we’ve got it covered. We become part of your team, more like a tech-savvy friend than just a service provider.

Is there such a thing as the perfect customer?

Our ideal customer would be a small to medium-sized business that uses Microsoft 365 for email and document storage and is looking for a support team to manage its IT and guide them through best cyber security practices and how to use their IT tools.

If you still have on-premise servers, that’s ok! We can manage those too.

First things first, we schedule a good ol’ meet and greet.

We want to get to know you and your business inside out. We’ll dive deep into your IT needs, pain points, and goals. No boring stuffy meetings here, just a casual chat to make sure we’re a perfect match.

Once we’re all pumped up to work together, we jump into the setup process.

We’ll gather all the necessary information and credentials to access your systems. Don’t worry; we take data security super seriously. We’ll guide you through the process, ensuring everything is locked down tight.

We perform a thorough assessment to identify any hidden gremlins or vulnerabilities. We’ll dig deep into your infrastructure, network, and applications to ensure we’ve got the lay of the land. This way, we’ll know exactly what we’re dealing with and how to optimise it for maximum awesomeness.

We implement our solutions and configure everything to fit your unique needs. This is where we’ll enrol your devices into our remote management and monitoring platform and protect them with antivirus.

We want to make sure you and your team are fully equipped to handle any IT challenges that come your way. We’ll provide a neat, how-to-use IT support manual, ensuring everyone is up to speed and knows what to do should they need us.

And here’s the cherry on top.

We’re not going to abandon you once the onboarding process is complete. Nope, we’re in this for the long haul. Our friendly support team is just a phone call or email away, ready to tackle any issues or answer any questions you have. We’ve got your back when you need it.

That’s how we roll when it comes to onboarding new clients. It’s all about getting to know you, setting things up like pros, and ensuring you have the knowledge and support to conquer the IT world.