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Phone Systems | Confidence IT
Hosted Phone System

Keep your team and customers connected anywhere they are with a fully managed, fully featured, low cost hosted phone system.

Call Packages | Confidence IT
Call Packages

We have a simple and transparent approach to call packages.

CRM Integration | Confidence IT
Teams Direct Routing & CRM Integration

Make and receive calls using Microsoft Teams for complete unified communications or connect your CRM to access contacts faster and improve call tracking.

Hardware | Confidence IT
Phone Hardware

Choose from a wide range of SIP devices to make the most of your Phone System.

Phone Services

A phone system to shout about

There has never been a better time to upgrade your business phone system. A professional, hosted business VoIP phone system that comes with an array of great features, all free to use and available straight out of the (virtual) box!

We switched to VoIP hosted phone system many years ago and were instantly stunned by how good it is and how much cost saving it brings. By partnering with select providers we now have a market leading solution that offers unbelievable performance and features at an incredible price.

Unlike some telecoms providers, we have nothing to hide. There are no hidden costs, no lengthy contracts, no UK call charges, and we have a UK based team waiting to answer any questions you may have.

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Hosted Phone System Benefits

Key benefits of our hosted phone system:

  • Typical cost of £6 per user per month including all UK calls
  • Free migration and number porting
  • Seamless integration with Microsoft Teams
  • Hassle-free installation and dedicated UK based support team
  • No phones lines required
  • No lengthy contracts with terms to suit you
  • All non-Premium UK landline calls free

  • Fast migration with no interruption to your business
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Phone Services

Why choose our 3cx hosted phone system?

If you’re looking to move to Voice over IP, or looking to improve on your current phone setup or costs, you have come to the right place! The hosted 3CX phone system is a serious, fully featured phone system at an unbeatable price.

Hosted Phone Services | Confidence IT

Simple call

forwarding & diverts

User web portal to configure availability, call routing and much more

Hosted Phone Services | Confidence IT

Presence Information

Your colleague availability at a glance

Hosted Phone Services | Confidence IT

Powerful voicemail


Easy to use with custom options for alerts and delivery

Hosted Phone Services | Confidence IT

Colleague chat

One-to-one or group chats just a few clicks away

Hosted Phone Services | Confidence IT

One-touch features

Custom actions or speed dials literally a touch away

Hosted Phone Services | Confidence IT

High quality voice

& video calls

Crystal clear audio and video without slowing down your internet access

Hosted Phone Services | Confidence IT

Advanced call routing

Direct dials, call queues, prioritised or hunt-based ring groups

Hosted Phone Services | Confidence IT

Digital receptionist

Automated reception to easily route your callers to the right place

Hosted Phone Services | Confidence IT

Company phonebook

Easy search for colleagues and contacts

Hosted Phone Services | Confidence IT

Call recording

& monitoring

Automated or manual call recording with listen-in and whisper features

Hosted Phone Services | Confidence IT

Video conferencing

& web meetings

One touch meet-now or schedule a web meeting with no client install required

Hosted Phone Services | Confidence IT

Mobile and PC apps

Access your extensions from anywhere on any device

Hosted Phone Services | Confidence IT

Seamless integrations*

Microsoft 365, CRM, Salesforce and bespoke integrations available

Hosted Phone Services | Confidence IT

Microsoft Teams


Your calls routing direct to the Teams client for true Unified Communications

Hosted Phone Services | Confidence IT

Reporting and statistics

Dashboards, scheduled reports and much more

Hosted Phone Services | Confidence IT

Fax server

Built-in fax-to-email feature so you can receive faxes direct to your inbox

Hosted Phone Services | Confidence IT

Website Chat

Add a chat box on your website to allow customers to instant message

* Free to use with the phone system, third-party licences are required

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How Much Does VoIP Cost?


phone system


Work out the cost of your business VoIP Phone System based on the number of users.

Get an estimated cost of your VoIP phone system without speaking to anyone or any lengthy forms to fill in.

Go To Phone System Calculator
Did You Know

Traditional PSTN and

ISDN phone lines will

be switched off in


Did You Know | Confidence IT
Call Package

We have a simple and transparent approach to

call packages

All UK landline numbers beginning 01, 02 & 03, and UK mobile calls are included at no additional cost. All other international or non-geographic calls are charged using our standard low rates, with call reports available each month giving you a breakdown of costs. We can also create bespoke packages with inclusive international minutes to suit your needs.

Hosted Phone Services | Confidence IT

Hosted Phone Systems

Hosted Phone Systems are more secure and will save you money.

Microsoft Teams Direct Routing

Microsoft Teams is well known as the market leading collaboration tool. Teams can also replace your desk phone or softphone by adding telephony functionality to provide a complete Unified Communications solution.

Our hosted phone system integrates seamlessly with Microsoft Teams using Direct Routing. You can get all the features of our mature phone system at a far lower cost than Microsoft’s own Enterprise Voice solution which also doesn’t have all the same features. See how it compares here

There’s no additional cost for this from us. All that’s needed is a Phone System licence assigned to your employees 365 user to enable Direct Routing, and a dedicated SSL certificate to ensure your phone calls are secure.

With no phone hardware required and no software deployment for softphones, this is simple and quick option to replace your existing PBX or VoIP service.

You can also have a mix of desk phones, softphones, and Teams calling to suit any business requirement or preference. Everything works seamlessly together!

Claremont High School | Confidence IT
Case study



Read how Claremont High School saved money and upgraded their telecoms by upgrading to a hosted VoIP Phone system

Why Us?

Telephone options to suit

your needs and budget:

Whether you are looking for a headset to go with your PC softphone, A mobile app to take with you on the go, A  more traditional desk handset or a conferencing solution for your meeting room – the choice is yours, we have it all!

Softphone icon | Confidence IT

A free integrated client for Windows, MacOS and Android/iOS smart phones, the 3cx soft phone allows you too easily manage calls from your desktop computer, on the go from your laptop, or out and about from your mobile.

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SIP Handsets Icon| Confidence IT
SIP Handsets

Traditional handsets range from entry level phones starting at £50 each, to mid-range elegant phones with colour displays, to ultra-elegant phones with large colour display and integrated webcam for video conferencing.

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Cordless Phone Icon | Confidence IT
Cordless and Conference

There are also a wide range of DECT cordless headsets or handsets available, and meeting room options from simple USB plugins to fully featured onference phones.

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FAQs | Confidence IT

Do I need To Change My Number To Move To A Hosted Phone System?

You don’t even have to change your number to move to phone services. Regardless of your current provider we can port your existing number(s) to a preferred phone service partner for you, seamlessly and without any downtime. There’s no need for a physical landline per number anymore so no more line rental costs!

You can also choose a geographic, non-geographic, or international numbers for you regardless of your location, and you can have as many as you like. There is just a very low monthly charge per number.

FAQs | Confidence IT

Is It Difficult To Move From One Hosted Phone System Onto Another?

Even if you’re already on a Voice over IP solution, we can move you to our platform without any fuss. From there we’ll give you all the brilliant functionality our solution has to offer and start saving you money without any compromise – what more could you ask for?

If you’re in contract, please still get in touch and we’ll be happy to look at options for you.

Read Our Full Page Of FAQs Here
Confidence IT | IT Support Milton Keynes

Not sure where to start?

Book your Free, No obligation consultation with one of our experts to discuss your VoIP phone system requirements so you get a phone system tailored to your business.

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What our clients’ say