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About Us

Who Are

Confidence IT?

Since starting in 2001 by MD Alastair Smith, Confidence IT has evolved to become the go-to IT support company for businesses in Milton Keynes and surrounding areas.

We support local businesses and schools in their journey to achieve a secure and efficient IT infrastructure. And we do it with a smile!

As a family-run business, culture is very important to us, which is why our entire team is built around our friendly, non-nerd-like environment. This helps us better relate to our customers and provide an outstanding, personal service.

Our goal is to build long-lasting relationships with our clients and become their trusted IT partner.

We understand the importance of technology in today’s world and strive to ensure our clients’ businesses run smoothly. Whether you’re a small business owner or a large corporation, we have the expertise and experience to help your business succeed in the digital age.

Contact us today to learn more about how we can help your business thrive.

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MEET OUR IT CROWD
Alastair Smith | Confidence IT

ALASTAIR

Alastair founded Confidence IT in 2001. He has over 20 years of experience in the IT industry and is incredibly knowledgeable on all aspects of information technology which allows us to be creative in tailoring solutions to suit our clients needs.

ALASTAIR

Managing Director

Duncan Smith | Confidence IT

DUNCAN

Duncan joined in 2003 to grow our development capabilities. He understands a wide variety of programming languages and has an uncanny ability to learn how businesses operate to help deliver automation and efficiency improvement projects.

DUNCAN

Engineering Director

DAVE

Dave joined us in 2014 and in a very short time established himself as a key member of the support team with his excellent variety of knowledge and organisation. He is extremely personable and provides plenty of our office banter!

DAVE

Business Development Director

Jo Jokiel | Confidence IT

JO

Jo joined us in the middle of 2016 and quickly became invaluable in the management team. Her strong administration and management background allows her to constantly drive our performance and efficiency.

JO

Office Manager

Aaron Halai | Confidence IT

AARON

Aaron joined us in the middle of 2018 and brings an excellent variety of corporate IT knowledge with him. He is confident, very personable and well mannered so really fits in well with our team and ethos!

AARON

Senior Support & Project Engineer

Xavier | Confidence IT

XAVIER

Xavi joined us towards the end of 2018, his background is end-user support however has shown a great willingness and ability to learn enterprise systems. Well-spoken and mannered, he has quickly proved himself a real asset to the team!

XAVIER

Senior Support Technician

Wasek Talah | Confidence IT

WASEK

Wasek Joined the team in February 2022. Wasek’s background is in sales and customer service. He has a passion for IT and is always tinkering with his own IT equipment.

WASEK

Support Technician

Rohin Dyer-Kubat | Confidence IT

ROHIN

Rohin joined the team in August 2022 and hit the ground running.  As front line support Rohin provides excellent customer service and great IT knowledge.

ROHIN

Support Technician

Sammy Albin | Confidence IT

SAMMY

Sammy joined Confidence IT in June 2023 after finishing his IT apprenticeship. He has settled into the first line support team helping our customers with their IT issues.

SAMMY

Support Technician

5 Star Review

“Confidence IT are very proactive and make recommendations and changes before they become a problem and affect our business.”

James Browning

5 Star Review

Our approach

Confidence IT is committed to providing excellent IT services to our clients with a personal hands-on and consultative approach combined with an effective use of initiative. We endeavor to understand your business and assist with your development and growth. Adding value, continuous support, and guidance, our committed Help Desk team aim to deliver the swiftest response to your IT support issues with passion and precision.

About Us | Confidence IT

GREAT CUSTOMER SERVICE

We have a friendly, personable and skilled support team waiting to help, and our Support Desk offers complete transparency to everything we do for you.

About Us | Confidence IT

RESOURCEFUL SOLUTIONS

We pride ourselves on our flexible approach and our ability to offer resourceful and creative solutions tailored to your business requirements.

About Us | Confidence IT

Cost-Effective Solutions

Our creative approach means we can develop a solution to not only suit your needs, but also your budget.

About Us | Confidence IT

Evolving Skillset

IT is constantly evolving so we continually strive to improve the service we offer through knowledge sharing, training, and research.

About Us | Confidence IT

Attention to Detail

Our team is highly skilled and dedicated and always endeavour to ensure your issues and projects are completed on time and to your satisfaction.

About Us | Confidence IT
Brand

OUR BRAND –
IT’S IN OUR DNA

Our branding conveys a confident and stand-out work ethic which we always aspire to achieve in everything we do. The binary underline indicates the Information Technology roots of our business. Binary is to IT what DNA is to life; without DNA there is no life, and without binary, there is no technology.

All technology operates and communicates using binary – yes/no, on/off, true/false, A-Z, 0-9 – it all boils down to a simple chain of 1s and 0s!

testimonials

What our clients’ say

OUR PARTNERS

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Please note we cannot respond to support requests using this form. If you have a support query, please use the Get Help link above.