Who are we?

Confidence IT is a family run IT solutions business based in Milton Keynes. We are proud of our family heritage and the unchained, free thinking and flexible way this allows us to serve our clients. This family ethos is also very strong within our support team who are all friendly, personable and committed to providing the best service we can offer, while also constantly looking to improve what we do and how we operate.

Since we began in 2001 we have grown consistently each year and now support a wide range of public and private businesses and industries across the UK. We strive to build a personal and trusting relationship with all of our clients which helps us understand individual business needs and tailor our support and solutions to match.

Our Approach

Confidence IT is committed to providing excellent IT services to our customers with a personal hands-on and consultative approach combined with an effective use of initiative. We endeavour to understand your business and assist with your development and growth. Adding value, continuous support and guidance, our committed Help Desk team aim to deliver the swiftest response to your IT support issues with passion and precision.

Great customer service

We have a friendly, personable and skilled support team waiting to help, and our Support Desk offers complete transparency to everything we do for you.

Resourceful solutions

We pride ourselves on our flexible approach and our ability to offer resourceful and creative solutions tailored to your business requirements.

Cost effective solutions

Our creative approach means we can develop a solution to not only suit your needs, but also your budget.

Evolving skillset

IT is constantly evolving so we continually strive to improve the service we offer through knowledge sharing, training, and research.

Attention to detail

Our team is highly skilled and dedicated and always endeavour to ensure your issues and projects are completed on time and to your satisfaction.

Our IT Crowd

Alastair

Alastair founded Confidence IT in 2001. He has over 20 years of experience in the IT industry and is incredibly knowledgeable on all aspects of information technology which allows us to be creative in tailoring solutions to suit our clients needs.

Alastair

Managing Director
Duncan

Duncan joined in 2003 to grow our development capabilities. He understands a wide variety of programming languages and has an uncanny ability to learn how businesses operate to help deliver automation and efficiency improvement projects.

Duncan

Director
Jo

Jo joined us in the middle of 2016 and quickly became invaluable in the management team. Her strong administration and management background allows her to constantly drive our performance and efficiency.

Jo

Office Manager
Dave

Dave joined us in 2014 and in a very short time established himself as a key member of the support team with his excellent variety of knowledge and organisation. He is extremely personable and provides plenty of our office banter!

Dave

Support Technician
Gary

Gary joined us in 2014 with a great background in business support. His attention to detail and thirst for knowledge constantly impresses, and his easy and likeable manner means he is fantastic on the phone, on site, or when handling our bigger projects.

Gary

Senior Support Technician
Chris

Chris joined at the start of 2017 and hit the ground running. His long background of working with schools really boosted the service we are able to provide. He is a great fit with the team and more than capable of handling our various infrastructure projects.

Chris

Senior Support Technician
Kamran

Kamran joined us at the start of 2017, bringing with him great school ICT knowledge. He is confident, eager and quick to learn meaning he is a great asset to the support team, being more than comfortable on the phone and when visiting clients.

Kamran

Junior Support Technician

Our Brand

Logo Short
Logo Icon

Our branding conveys a confident and stand-out work ethic which we always aspire to achieve in everything we do, and the binary underline indicates the Information Technology roots of our business. Binary is to IT what DNA is to life; without DNA there is no life, and without binary there is no technology. All technology operates and communicates using binary – yes/no, on/off, true/false, A-Z, 0-9 – it all boils down to a simple chain of 1s and 0s!